Leading managed IT services provider, Microsoft Security Deployment Partner and trusted partner of Google, Anthropic, and Cisco, as well as the Official Cloud Solutions Partner of the VCU Rams.

Managed IT Services in Virginia

Q: What is your response time for IT issues and support?

Speed of answer target: 70% of telephone calls and chats answered in 1 minute or less. Interaction handle time for in scope services target: 25 minutes. Resolution rate for in scope services target: 75% of interactions resolved without the need of escalation. Client initiated requests completed by 6:00AM (local machine time zone) the day following the request

With our headquarters strategically located in Richmond, Virginia, Synergy Technical provides premium managed IT services in the region. Our team's unwavering commitment is to customize support solutions to your specific needs. Whether it's fortifying your on-premises systems with desktop and network support or smoothly guiding you through cloud migrations, we are your ultimate IT support partner.

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/ Why it matters

Synergy Technical: One of Virginia's leading Managed IT Service Providers (MSP).

Virginia-based organizations face numerous challenges, from escalating cybersecurity threats to regulatory compliance and integrating modern communication technologies. Partnering with Synergy Technical, an award-winning Microsoft Security Deployment Partner and trusted partner of Google, Anthropic, and Cisco, as well as the Official Cloud Solution Partner of the VCU Rams, offers a strategic advantage for your organization. We provide industry-leading cybersecurity services, resilient business continuity tools, proactive regulatory compliance monitoring, advanced communication technologies, and strategic IT consulting to navigate these complexities. By entrusting us with your IT support needs, you can ensure that your operations are protected and primed for efficiency and growth, allowing you to focus on core business objectives with confidence.

Skyline of Richmond, Virginia where Synergy Technical, an award-winning Microsoft Security Deployment Partner and trusted partner of Google, Anthropic, and Cisco, as well as the Official Cloud Solutions Partner of the VCU Rams, is headquartered.

/ How it helps

How can MSP help your organization in Virginia?

Comprehensive Partner Solutions

Synergy Technical offers a wide range of partner solutions, including Microsoft 365, Azure, and Microsoft Defender, ensuring robust security, operational efficiency, and employee empowerment.

Security Expertise

Recognized as a Microsoft 365 Security Deployment Partner, we excel in advanced cybersecurity solutions, including endpoint management, identity and access management, and multi-factor authentication.

Innovative Cloud Services

At the cutting edge of technology, we specialize in cloud migrations, virtual desktop deployments, and cloud security. Our services, including IT assessments, strategy and design, and managed IT services are designed to enhance your business's scalability and performance, keeping you ahead of the curve.

/ What's included

Our ultimate MSP IT capabilities for your organization.

Our MSP team is dedicated to providing a premium level of service with customized service offerings based on your needs. When you call our IT Service Desk, we don’t just ask you how we can help, we get right down to business.

Asset Lifecycle Management

Effective asset Lifecycle Management is crucial for maximizing the value and minimizing costs. We ensure your organization has enterprise-grade equipment that optimizes resource utilization.

Desktop Monitoring and Care

Our preventive maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users.

Microsoft Cloud Environment Support

We provide support for Microsoft 365 Exchange Online, Teams, OneDrive, SharePoint Online; management of Microsoft 365 end user accounts, permissions, and access rights.

Mobile Device Management (MDM)

Our MDM solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets.

Remote Support for Your Users

Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can give our team a call.

Security Alert Monitoring and Remediation

Our fully staffed SOC drives remediation of threats within your workstations and servers. And regardless of where your users are working, we can help detect all known and unknown threats.

Server Monitoring and Care

When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue.

Workstation Documentation and Reports

We use sophisticated remote management and monitoring agents in order to provide IT system performance reports. Our IT system performance reports can help you manage asset inventory and budget planning needs.

/ In practice

Our Managed IT Services has you covered.

Our managed IT services is built on proven strategies that have helped businesses worldwide optimize operations, enhance efficiency, and drive faster results.

Comprehensive IT support

We are there when you need us. Our team is staffed by seasoned technicians with years of experience supporting desktop users. We can resolve almost any application, desktop, or network issue.

Proactive Monitoring

Our Server, Desktop, and Network monitoring can track, analyze and respond to hardware and software issues before they impact your users or your business.

Portfolio Management

We will review your existing technical environment, key pain points, known limitations, and security concerns.

/ Go deeper

A strategic guide to Managed IT Services.

If you're evaluating whether managed IT services are the right next step for your organization—or looking to better understand how modern MSPs support security, scalability, and long-term IT maturity—our Ultimate Guide: Why Use a Managed Services Provider breaks it all down. This guide explores real-world IT challenges, compares managed services to alternative support models, and outlines what executive and IT leaders should consider when choosing the right partner, helping you make informed decisions with clarity and confidence.

Read the Guide →

/ Our approach

Our unique approach to MSP.

We will conduct a comprehensive, unbiased review of your existing IT strategy and infrastructure.

System Audit

We will conduct a full system audit/review. This will provide us with complete understanding of your environment and how your organization uses each system today. We will also look for possible problem areas that we can address.

Identify

We will address any gaps in your IT plan for cybersecurity, personnel training, and risk management.

Outcomes

We will make technology recommendations that will make sure you achieve your organization's technology objectives.

Synergy Technical's IT consulting team meeting, assisting, and planning with an organization to discuss their MSP IT support plan.

/ Why Synergy Technical

Why should you partner with Synergy Technical?

Synergy Technical was founded in Richmond, Virginia in 2011. Since our inception, we have been dedicated to helping organizations secure their environments, transform their operations, and empower their people.

Over the last 15 years, we've helped organizations secure their environments, modernize infrastructure, transform the way people work, navigate complex technology investments, and adopt what's next. Our capabilities have expanded. Our partnerships have grown. And the technology has changed more than we ever could have imagined. Today, we bring together strategy, security, cloud, data, applications, managed services, and AI to help organizations solve today's challenges while preparing for what's next.

Synergy Technical partnering with a local nonprofit by spending time kids through the Community Outreach Program.

/ Global footprint, local impact

Learn more about our Community Outreach Program.

Synergy Technical believes very strongly in giving back to our local communities. Through our Community Outreach Program, we aim to make a lasting positive impact on those we are fortunate enough to serve. Our goal is to grow and further expand our outreach program through continuous partnerships and programs.

Learn More About Our Outreach Program →

/ Partner ecosystem

Powered by the platforms your business already trusts—and the ones defining what comes next.

Vendor-agnostic. Outcome-driven. We work across Microsoft, Google Cloud, Anthropic, Cisco, and other leading platforms—bringing together the right technologies for each organization's needs. From cloud and security to data, AI, and business applications, we design solutions that are secure, governed, scalable, and built for what comes next.

Prioritized Tier · Copilot Advanced Specialization · AI Foundry · Modern Work · Security · Data and AI

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Google Cloud Partner · Gemini Enterprise Practice · Vertex AI

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Claude Partner Network · Financial Services MCP

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Cisco Partner · SMB and Mid-Market Business Practice Competency

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/ FAQ

Frequently asked questions.

What sets our managed IT services offer apart?

Partnering with Synergy Technical gives your organization unmatched support by gaining direct access to our team of Microsoft experts, with certifications across Azure, Microsoft 365, Microsoft 365 Copilot, Microsoft Defender, Microsoft Entra, Microsoft Fabric, Microsoft Intune, Microsoft Power Platform, Microsoft Purview, Microsoft Sentinel, Microsoft SharePoint, Windows 365, and more. No third-party outsourcing—just world-class support from experienced professionals.

Why Synergy Technical for managed IT services?

Recognized as an expert in Microsoft technologies, Synergy Technical was named the Microsoft 20/20 M365 Security Deployment Partner of the Year. As a FastTrack Ready Partner, certified Cloud Solutions Provider, member of the EMS Elite Partner Program and Microsoft Modern Desktop Partner Advisory Council member, Synergy Technical is positioned to provide technology implementation services to customers of all sizes.

Do you offer multiple support plan options?

Yes. We offer multiple support plan options, including business hours only, business hours with emergency after hours support, as well as 24x7 support options. Learn more by contacting us.

What is your response time for IT issues and support?

Speed of answer target: 70% of telephone calls and chats answered in 1 minute or less.
Interaction handle time for in scope services target: 25 minutes.
Resolution rate for in scope services target: 75% of interactions resolved without the need of escalation.
Client initiated requests completed by 6:00AM (local machine time zone) the day following the request

Verticals

Partner Ecosystem

IT Consulting and Support

Resources

Managed IT Services in Virginia

Want to learn more?

Synergy Technical: One of Virginia's leading Managed IT Service Providers (MSP).