Why law firms need Managed IT Services?

 

With the ever-evolving cybersecurity threats and complex data management regulations, the expertise and proactive support from managed IT services vendors are crucial for legal firms to navigate these challenges effectively. By leveraging the innovative capabilities and industry-leading practices of managed IT services vendors, legal firms can not only enhance their operational efficiency but also uphold their commitment to safeguarding client data and ensuring the highest standards of professional conduct.

A lawyer works on his laptop in the firm’s office, relying on our managed IT services to ensure secure access to case files, seamless software performance, and continuous protection against cyber threats, allowing him to focus on his legal work without technology disruptions.

 

While on a business trip, a lawyer opens her laptop in a hotel lobby and securely connects to her firm’s systems through our managed IT services, benefiting from encrypted communication, multi-factor authentication, and seamless remote access to confidential documents without compromising data security.

 

How our Managed IT Services support law firms?

 
  • Increased cybersecurity

    • Deploy cloud-based security and compliance solutions to safeguard your sensitive client data and ensure adherence to regulatory requirements. Our solutions offer advanced threat protection, identity and access management, data encryption, and compliance tools to mitigate cybersecurity risks and maintain client confidentiality and trust.
  • Increased productivity and collaboration

    • We offer integrated cloud-based productivity and collaboration tools to streamline workflows and support seamless teamwork among legal professionals, clients, and partners. Centralize your document storage, enable real-time collaboration, and ensure secure communication. Empower your legal teams to deliver superior client service.
  • Reliable cloud infrastructure services

    • Harness cloud infrastructure services to evolve IT systems, providing scalable computing power, storage, and networking resources on-demand, enabling legal firms to adapt to changing demands promptly. Migrate workloads to the cloud, and gain enhance agility, reduce infrastructure costs, and bolster the security and resilience of your IT environment.

Managed IT Services features and what they deliver

Our IT team is dedicated to providing premium level of service with customized service offerings based on your law firms needs. When you call our IT service desk, we don’t just ask you how we can help; we get right down to business.

Asset lifecycle management

Effective asset Lifecycle Management is crucial for maximizing the value and minimizing costs. We ensure your organization has enterprise-grade equipment that optimizes resource utilization.

Desktop monitoring and care

Our preventive maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users.

Microsoft cloud environment support

We provide support for Microsoft 365 Exchange Online, Teams, OneDrive, SharePoint Online; management of Microsoft 365 end user accounts, permissions, and access rights.

Mobile Device Management (MDM)

Our MDM solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets.

Remote support for your users

Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can give our team a call.

Security alert monitoring and remediation

Our fully staffed SOC drives remediation of threats within your workstations and servers. And regardless of where your users are working, we can help detect all known and unknown threats.

Server monitoring and care

When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue.

Workstation documentation and reports

We use sophisticated remote management and monitoring agents in order to provide IT system performance reports. Our IT system performance reports can help you manage asset inventory and budget planning needs.

Do you want to find out more?

Contact us today and find out how our IT support team can take your law firm to the next level with our managed IT services.

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Booklet titled "The Ultimate Guide: IT Support for Law Firms" by IT consulting firm Synergy Technical.

 

Understand the benefits and implications of legal IT services

 

Synergy Technical has produced an ultimate guide designed for a wide range of professionals within the legal industry, from small boutique law firms to large multinational practices, as well as decision-makers in legal tech startups and in-house legal departments. This guide serves as an essential resource for managing partners, IT managers, and legal professionals looking to deepen their understanding of the current landscape of IT support for law firms. Whether you are seeking to enhance your firm's IT infrastructure, navigate the complexities of cybersecurity, or scale your operations efficiently, this guide provides valuable insights and advice tailored to the unique needs of the legal sector.

Our unique approach to Managed IT Services

We will conduct a comprehensive, unbiased review of your existing IT strategy and infrastructure.

Synergy Technical textured background image for the managed IT services for law firms page.
Icon that shows a document with a check mark for audit and reviews

System Audit

We will conduct a full system audit/review. This will provide us with complete understanding of your environment and how your organization uses each system today. We will also look for possible problem areas that we can address.

Icon that shows a magnifying glass with an indicator mark for identifying and addressing any gaps in an IT plan

Identify

We will address any gaps in your IT plan for cybersecurity, personnel training, and risk management.
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Outcomes

We will make technology recommendations that will make sure you achieve your organization's technology objectives.

Synergy Technical IT Support team providing assistance to a lawyer about a file management software issue.

 

Why should you choose Synergy Technical to be your MSP?

 

Synergy Technical is an award-winning industry-leading Microsoft Cloud Solutions Partner that delivers comprehensive technology solutions to meet the needs of today's highly connected and interactive organizations.

We have a global reputation of highly trained IT leaders that are experts in their field and provide our clients with exemplary service every project. We treat every customer and engagement as a completely unique opportunity. We know cookie-cutter formulas just won't cut it because your organization, its people, and its data are nothing like the one next door.

Our Managed IT Services industry verticals

Customers can trust we’ve got IT covered. We have built proven strategies into our managed IT services model that have successfully helped customers all over the globe optimize operations and accelerate outcomes.

How we're different

Recognitions and certifications

Synergy Technical has been accredited with several partner recognitions.

Microsoft FastTrack Ready Partner

Microsoft FastTrack Ready Partner

FastTrack is a combination of resources, engineering expertise, and best practices that ensures you have the most efficient deployment and adoption possible.

Cloud Immersion Experience facilitators

Cloud Immersion Experience facilitators

As one of Microsoft's top CIE partners, we have experience showcasing the benefits of Microsoft productivity and security solutions.

Microsoft Cloud Solutions Partner

Microsoft Cloud Solutions Partner

Subject matter experts in Modern Work for Enterprise and SMB, cybersecurity architecture, identity and access management, information protection, and additional specializations.

Our proven experience

Our proven experience

  • Deployed over 20M seats of Office 365, Microsoft 365, and Microsoft EMS
  • Customers in all 50 states
  • Experience in 70+ countries
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Ready to get started?

We offer a variety of ala carte offerings and can customize an offering for your organization. Contact us today to request a free consultation for managed IT services for law firms.

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Frequently asked questions (FAQs) for Managed IT Services for Law Firms

 
  • What sets our managed IT services offer apart?
    • Partnering with Synergy Technical gives your law firm unmatched support by gaining direct access to our team of Microsoft experts, with certifications across Azure, Microsoft 365, Microsoft 365 Copilot, Microsoft Defender, Microsoft Entra, Microsoft Fabric, Microsoft Intune, Microsoft Power Platform, Microsoft Purview, Microsoft Sentinel, Microsoft SharePoint, Windows 365, and more. No third-party outsourcing—just world-class support from experienced professionals.
  • Why Synergy Technical for managed IT services?
    • Recognized as an expert in Microsoft technologies, Synergy Technical was named the Microsoft 20/20 M365 Security Deployment Partner of the Year. As a FastTrack Ready Partner, certified Cloud Solutions Provider, member of the EMS Elite Partner Program and Microsoft Modern Desktop Partner Advisory Council member, Synergy Technical is positioned to provide technology implementation services to customers of all sizes.
  • Do you offer multiple support plan options?
    • Yes. We offer multiple support plan options, including business hours only, business hours with emergency after hours support, as well as 24x7 support options. Learn more by contacting us.
  • What is your response time for IT issues and support?
    • Speed of answer target: 70% of telephone calls and chats answered in 1 minute or less.
    • Interaction handle time for in scope services target: 25 minutes.
    • Resolution rate for in scope services target: 75% of interactions resolved without the need of escalation.
    • Client initiated requests completed by 6:00AM (local machine time zone) the day following the request.