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Strengthen security, optimize IT infrastructure, improve operational efficiency, and enhance customer and employee experiences through reliable technology solutions

Managed IT Services for Banks

At Synergy Technical, we recognize the complex security challenges banks face amid rapid digital transformations and stringent regulatory environments. Our managed IT services (MSP) is designed to help bolster your bank's cyber defenses, streamline operations, and enhance employee productivity through cutting-edge technology.

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/ Why it matters

Why do banks need Managed IT Services?

Managed IT Services helps bolster cybersecurity and ensure compliance with stringent regulations such as GDPR and FINRA. MSP can simplify the complexities of IT infrastructure maintenance and shift focus towards strategic growth and enhanced customer service. Our on-demand training programs facilitate essential upskilling and reskilling of your employees, focusing on both security practices and productivity gains. Partner with us to leverage these benefits and transform your bank's technological capabilities. Secure a strategic advantage with our tailored IT solutions by contacting us today.

With managed IT services, the employee can securely access Microsoft 365 apps with a properly maintained and protected device, benefit from proactive monitoring to prevent issues, receive quick remote IT support when needed, and work confidently knowing that data security and compliance measures are in place.
/ How it helps

How can banking MSP support your organization?

As an award-winning Microsoft Security Deployment Partner and trusted partner of Google, Anthropic, and Cisco, Synergy Technical can deliver managed IT services tailored to your unique demands.

Stay on Top of Security and Compliance

Ensure comprehensive monitoring across your IT infrastructure, whether your users are working from the office or on the go. Our IT team swiftly remedies these threats within your workstations and servers. With our extensive experience working with many banks, we understand and help you navigate complex regulations such as GDPR.

Drive Up Technology and Innovation

We can empower your organization to fully leverage Microsoft's cutting-edge cloud technologies and comprehensive security features. This collaboration enhances your bank's capabilities in scalability, security, and innovation, driving significant improvements in service delivery and operational efficiency.

Streamline Operational Excellence

Our MSP includes comprehensive server monitoring and care, device monitoring and care, and remote support for users, ensuring your IT infrastructure operates smoothly around the clock. By entrusting us with these critical functions, you free up your team to concentrate on core business strategies and customer-centric innovations.

Increase Customer Satisfaction and Boost Employee Performance

Through personalized training on productivity tools and security awareness, we equip your team to enhance service quality and secure banking operations, increasing both customer satisfaction and employee performance.

/ What's included

Our ultimate MSP IT capabilities for your organization.

Our MSP IT team is dedicated to providing premium level of service with customized service offerings based on your banks needs. When you call our IT service desk, we don’t just ask you how we can help, we get right down to business.

Asset Lifecycle Management

Effective asset Lifecycle Management is crucial for maximizing the value and minimizing costs. We ensure your organization has enterprise-grade equipment that optimizes resource utilization.

Desktop Monitoring and Care

Our preventive maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users.

Microsoft Cloud Environment Support

We provide support for Microsoft 365 Exchange Online, Teams, OneDrive, SharePoint Online; management of Microsoft 365 end user accounts, permissions, and access rights.

Mobile Device Management (MDM)

Our MDM solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets.

Remote Support for Your Users

Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can give our team a call.

Security Alert Monitoring and Remediation

Our fully staffed SOC drives remediation of threats within your workstations and servers. And regardless of where your users are working, we can help detect all known and unknown threats.

Server Monitoring and Care

When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue.

Workstation Documentation and Reports

We use sophisticated remote management and monitoring agents in order to provide IT system performance reports. Our IT system performance reports can help you manage asset inventory and budget planning needs.

Do you want to find out more?

Entrust us with your IT needs and focus on growing your business and serving your clients. Through our managed IT services, your bank's IT infrastructure is in capable hands, allowing you to operate confidently and efficiently. Let us help you navigate the complexities of this evolving industry and maintain your competitive edge in a highly regulated market.

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/ In practice

Our Managed IT Services has you covered.

Our managed IT services is built on proven strategies that have helped businesses worldwide optimize operations, enhance efficiency, and drive faster results.

Comprehensive IT support

We are there when you need us. Our team is staffed by seasoned technicians with years of experience supporting desktop users. We can resolve almost any application, desktop, or network issue.

Proactive Monitoring

Our Server, Desktop, and Network monitoring can track, analyze and respond to hardware and software issues before they impact your users or your business.

Portfolio Management

We will review your existing technical environment, key pain points, known limitations, and security concerns.

Booklet titled
/ Go deeper

Take the first step toward resilient, efficient IT solutions tailored for financial institutions.

This guide is designed for decision-makers, IT managers, and executives in financial organizations, including banks, credit unions, investment firms, insurance companies, and fintech startups. If you’re responsible for managing IT infrastructure, cybersecurity, and compliance in a highly regulated industry, this guide provides valuable insights tailored to your needs. Whether you're looking to strengthen data security, streamline operations, or enhance customer experiences, you’ll find essential information here to help you make informed decisions and leverage technology effectively in today’s financial landscape.

Read the Guide →
/ Our approach

Our unique approach to MSP.

We will conduct a comprehensive, unbiased review of your existing IT strategy and infrastructure.

01

System audit

We will conduct a full system audit/review. This will provide us with complete understanding of your environment and how your organization uses each system today. We will also look for possible problem areas that we can address.

02

Identify

We will address any gaps in your IT plan for cybersecurity, personnel training, and risk management.

03

Outcomes

We will make technology recommendations that will make sure you achieve your organization's technology objectives.

Synergy Technical's IT consulting team meeting, assisting, and planning with a bank to discuss their IT support plan.
/ Why Synergy Technical

Why should you partner with Synergy Technical?

Synergy Technical was founded in Richmond, Virginia in 2011. Since our inception, we have been dedicated to helping organizations secure their environments, transform their operations, and empower their people.

Over the last 15 years, we've helped organizations secure their environments, modernize infrastructure, transform the way people work, navigate complex technology investments, and adopt what's next. Our capabilities have expanded. Our partnerships have grown. And the technology has changed more than we ever could have imagined. Today, we bring together strategy, security, cloud, data, applications, managed services, and AI to help organizations solve today's challenges while preparing for what's next.

/ Go deeper

Learn more about who we are.

We are Synergy Technical, an award-winning Microsoft Security Deployment Partner and trusted partner of Google, Anthropic, and Cisco, as well as the Official Cloud Solutions Partner of the VCU Rams.

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/ Related

Our Managed IT Services industry verticals.

Customers can trust we’ve got IT covered. We have built proven strategies into our managed IT services model that have successfully helped customers all over the globe optimize operations and accelerate outcomes.

AccountingEnergyHealthcareLegalManufacturingNonprofitPharmaceuticalRetail
/ Partner ecosystem

Powered by the platforms your business already trusts—and the ones defining what comes next.

Vendor-agnostic. Outcome-driven. We work across Microsoft, Google Cloud, Anthropic, Cisco, and other leading platforms—bringing together the right technologies for each organization's needs. From cloud and security to data, AI, and business applications, we design solutions that are secure, governed, scalable, and built for what comes next.

Prioritized Tier · Copilot Advanced Specialization · AI Foundry · Modern Work · Security · Data and AI

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Google Cloud Partner · Gemini Enterprise Practice · Vertex AI

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Claude Partner Network · Financial Services MCP

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Cisco Partner · SMB and Mid-Market Business Practice Competency

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Ready to get started?

We offer a variety of ala carte offerings and can customize an offering for your organization. Contact us today to request a consultation for managed IT services.

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/ FAQ

Frequently asked questions.

What sets our managed IT services offer apart?

Partnering with Synergy Technical gives your financial services organization unmatched support by gaining direct access to our team of Microsoft experts, with certifications across Azure, Microsoft 365, Microsoft 365 Copilot, Microsoft Defender, Microsoft Entra, Microsoft Fabric, Microsoft Intune, Microsoft Power Platform, Microsoft Purview, Microsoft Sentinel, Microsoft SharePoint, Windows 365, and more. No third-party outsourcing—just world-class support from experienced professionals.

Why Synergy Technical for managed IT services?

Recognized as an expert in Microsoft technologies, Synergy Technical was named the Microsoft 20/20 M365 Security Deployment Partner of the Year. As a FastTrack Ready Partner, certified Cloud Solutions Provider, member of the EMS Elite Partner Program and Microsoft Modern Desktop Partner Advisory Council member, Synergy Technical is positioned to provide technology implementation services to customers of all sizes.

Do you offer multiple support plan options?

Yes. We offer multiple support plan options, including business hours only, business hours with emergency after hours support, as well as 24x7 support options. Learn more by contacting us.

What is your response time for IT issues and support?
  • Speed of answer target: 70% of telephone calls and chats answered in 1 minute or less.
  • Interaction handle time for in scope services target: 25 minutes.
  • Resolution rate for in scope services target: 75% of interactions resolved without the need of escalation.
  • Client initiated requests completed by 6:00AM (local machine time zone) the day following the request